Return and Refund

• At Wystan Lens, we strive to ensure customer satisfaction with every purchase. Please review our Refund and Return Policy, which outlines our guidelines for refunds, exchanges, warranties, and returns. By purchasing our products, you agree to the following terms.

  1. Refund Policy

  1.1 Eligibility for Refunds

  You may request a refund within [Insert Time Period, e.g., 30 days] of receiving your purchase, provided the product is in unused and original condition with all packaging and accessories intact. Proof of purchase (such as an order number or receipt) is required for all refund requests.

  1.2 Non-Refundable Items

  The following items are not eligible for a refund:

  • Customized or personalized products.
  • Products purchased during special promotions or sales.
  • Products that show signs of wear, damage, or alteration.

  1.3 Refund Process

  Refunds will be processed once the returned item is received and inspected. The refund will be issued to the original payment method within [Insert Time Period, e.g., 7–10 business days] after we have approved the return. Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.

  2. Return and Exchange Policy

  2.1 Return Process

  To initiate a return, please contact our customer service team at [Insert Email] to obtain a Return Authorization (RA) number. Returns sent without an RA number may not be processed. You are responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).

  2.2 Exchange Policy

  We offer exchanges for defective or incorrect items within [Insert Time Period, e.g., 30 days] of purchase. If you wish to exchange a product, please contact us to arrange the exchange. Items must be returned in their original condition, and we will ship the replacement once the original item is received and inspected.

  2.3 Damaged or Defective Items

  If you receive a damaged or defective product, please notify us within [Insert Time Period, e.g., 7 days] of delivery. We will arrange for a replacement or full refund, including shipping costs, after verifying the issue.

  3. Warranty

  3.1 Warranty Coverage

  Wystan Lens offers a [Insert Warranty Period, e.g., 1-year] limited warranty on all products from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If a product is found to be defective within the warranty period, we will repair or replace it free of charge.

  3.2 Exclusions

  The warranty does not cover:

  • Damage caused by misuse, abuse, or improper handling.
  • Unauthorized modifications or repairs.
  • Normal wear and tear.
  • Accidents or natural disasters.

  3.3 Warranty Claims

  To file a warranty claim, please contact our customer service team with your proof of purchase and a detailed description of the issue. We will assess the claim and provide further instructions for repair or replacement.

  4. Final Sale Items

  Products marked as “Final Sale” are not eligible for return, exchange, or refund. Please ensure you review the product details carefully before completing your purchase.

  5. Shipping for Returns

  You are responsible for paying the shipping costs for returning an item, except in cases of defective or incorrect products. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

  6. Contact Information

  For questions or assistance with returns, refunds, or exchanges, please contact us